Patient Participation Group

About Patient Participation Group

Our Patient Participation Group, Patient Link, has been in effect for over 20 years. Although having a Patient Group is now a requirement for GP practices, our group pre-dates this. This shows how important they are to The Harefield Practice. They are an active group who care about the practice and the community. They raise relevant issues and offer sound suggestions. The feedback they gather helps the surgery to constantly look at areas for improvement.

They help the Doctors and Practice Manager understand how the patients feel about the services The Harefield Practice offer. They raise concerns if certain areas aren’t working as well as they should be. They also offer suggestions as to what new services or ways of working the patients would like to have available to them at the surgery.

With their help we worked towards three targets this last year and will continue to do so over the coming year:

  • Electronic Prescribing
  • Appointments missed and not cancelled
  • Information on the website

The group meets formally every three months but there is a lot of informal interaction on a constant basis. There are times when they offer help for specific events such as the Flu Clinics where the nurses see over 900 people in a day administering Influenza Vaccinations and the group are there to keep the patients happy by providing tea, coffee and conversation.

The group works to help the surgery, and by doing so, the patients. If you would like to be involved and join the group, please contact Debbie Hood, deputy practice manager or Valerie Beard, the practice manager. We are always happy to welcome new people to the team. We are especially interested in parents with young children, carers, commuters and those with learning disabilities. We are also hopeful that if you feel you are not represented by the patient group because of your culture or ethnicity you will step forward and join us and fill that gap.

Getting Your View

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.