Patient Participation Group

The Harefield Practice - Getting Better Together

As a registered patient of the Harefield Practice you are invited to join the the Harefield PRactice Patient Group. This voluntary group is made up of patients and Practice staff and it aims to help patients to have a better understanding of the Practice, of its staff and their roles.

We also want to:

  • understand any problems encountered by patients in the surgery or through local NHS services
  • listen to any views, issues or priorities that patients may have
  • make the meetings informative and enjoyable
  • devise a questionnaire with the help of the group to distribute to The Harefield Practice patients                                                                                  
  • listen to any ideas or suggestions for the Patient Group

The group holds meetings regularly throughout the year at the practice.

The Practice is keen to extend the Patient Participation Group, so why not come along to discuss your ideas and hear about planned changes.

If you would like to come along to the meeting, or if you have any queries about the Patient Participation Group, then please Click Here to sign up.

If you are unable to signup online one of the reception team can do this for you just give us a call.

 

Join our Facebook Group Click Here

PPG Meeting Minutes

Missed Appointments

A significant number of appointments per week are classified as ‘Did Not Attend’ (DNA). DNA means that the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment.

 

The effect of DNAs is:

• An increase in the waiting time for appointments

• Frustration for both staff and patients

• A waste of resources

• A potential risk to the health of the patient

 

By reducing the number of DNAs we hope to be able to:

• Enable more effective booking

• Allow efficient running of clinics

• Reduce costs

• Increase productivity

 

Our current DNA figures

January 2024 158
February 2024 167
March 2024  

202

April 2024  226
 May 2024 208 
June 2024 190
August 2024 194
September 2024 208
October 2024 276
 November 2024 184
Page last reviewed: 13 November 2026
Page created: 13 November 2026