How to use it

When you call us on 01895 822 944, listen to the options and select the option for the Automated Booking/Prescription service. You will then be able to choose to order your repeat prescription. You will need:

• Your date of birth
• Your registered telephone number
• Your PIN

Once logged in, you will hear the items you have available to order. Simply press 1 on each item and it will be added to your order. Once you have selected all of your items, press 0 to submit your order, which will be processed within 2 working days.

Your items will be named as the generic medication name and not the brand name. Check your boxes or your prescription slip to find out the name of it.

FAQ:

What’s my PIN?

Everyone who has been onboarded for this service will setup their 6 digit pin when they first use the service.

We recommend that you make your PIN something memorable (not your DOB)

What are the benefits of this system?

We process a lot of prescription requests. Most go through fine, however we encounter a significant number of messages which are either of poor quality or with no patient information attached. This not only takes time for our team to solve, but also represents a risk for patients who may not get their medication on time.

Orders through our automated service go straight into your record to be actioned, so we can process these faster and more accurately than ever.

Becouse we understand not everyone can use IT and we want to help

What can’t I order on it?

If an item is on your repeats list, you can order it. If your medication is due for a review, the service will let you know. You cannot order items if:

• They aren’t due
• They aren’t on your repeat list (i.e. contraceptive pills or acute medications)
• You have never had the medication before

Its not working for me?

Watch a demo

Find out how it works here: https://www.youtube.com/watch?v=DhPGmpanGfU

Download our leaflet

Repeat Prescriptions 24-7 ordering.pdf