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Welcome to The Harefield Practice

Announcement

From the 17th May 2021 we will open the doors to the surgery following government guidelines of hands, face and space.

We will still triage all patient queries via EConsult and will invite patients in as necessary. 

The risk assessment carried out for the safety of patients and staff has resulted in 6 patients allowed in the building at any given time.

Therefore this means:

  • 2 patients can be in consulting rooms with clinicians
  • 2 patients can be in the waiting room waiting to be seen
  • 2 patients will be allowed at the front desk for queries.

In order that we can continue to open the surgery we would like that patients help us by following the instructions below before entering the building.

  1. Do not enter the surgery if you have a persistent cough, high temperature or a loss of sense of smell or taste.
  2. Please wear a mask/scarf and sanitize your hands prior to entering the surgery.
  3. Maintain social distancing outside and inside the surgery

The Practice will use a one way system. Receptionist/Doctor/nurse will advise you which door to exit from.

NEW TELEPHONE SYSTEM

We are please to inform you that we have a new telephone system from the 11th June 2021.

All calls are now recorded for training and monitoring purposes.

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NEWS

Changes to Phlebotomy Services at Mount Vernon Hospital

Mount Vernon Phlebotomy (blood tests) will be moving to a booking service from Monday 8th March. This is to adhere to Covid social distancing and to avoid long queues. As a practice we were not involved in this system change. You must book online via https://thh.nhs.uk/bookings/  As your GP practice we apologise for any inconvenience. (Children under the age of 16 cannot attend Mount Vernon Hospital for blood tests)

 

 

Online Patient Access

Regrettably, we have been advised by NHS England to suspend online appointment booking.  This is to ensure that patients who may have been exposed to Coronavirus do not come into the Surgery without being triaged by our front line staff. You will still be able to request medication. I apologise in advance for the inconvenience this will cause you and hope that we will be able to re-instate this service again soon.  Thank you for your understanding.

Bank Holiday Weekends

Pharmacies

Bank Holidays can affect the opening hours of local pharmacies. Please see below for the local pharmacy in London which have been asked to open over the May Bank Holidays. 
There maybe additional pharmacies opening which are not listed. If the pharmacy you would like to visit is not listed here, then you can check their opening hours by searching at www.nhs.uk/service-search/find-a-pharmacy

Eastcote Pharmacy 

109-111 Field End Road, Eastcote, HA5 1QG

020 8866 2572

Opening Hours

 

Early May Bank Holiday 3rd May 2021 10am-2pm

Spring Bank Holiday 31st May 2021 10am-2pm 

 

 

If you need non-covid medical help this weekend, please call the practice at any time - you will be advised of the extended hours GP service for your area.  

 

If you have COVID symptoms, please go to www.111.nhs.uk   or call 111. In a medical emergency, you should dial 999 as usual.

 

Thank you for supporting the NHS.

Opening Times

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NHS Friends and Family

The Harefield Practice - Privacy Notice

What types of personal data do we handle?

We process personal information to enable us to support the provision of healthcare services to patients, maintain our own accounts and records, promote our services, and to support and manage our employees. We also process personal information about health care professionals who deliver services throughout the NHS.

We also use information to support and monitor the health services commissioned in England to enable the delivery of high quality healthcare. This type of information will usually be provided to NHS England in an aggregate or anonymised form, so that we do not identify an individual.

Sharing your information

There are a number of reasons why we share information. This can be due to:

  • Our obligations to comply with current legislation
  • Our duty to comply with a Court Order
  • The patient has consented to disclosure

 

Security of your information

We take our duty to protect your personal information and confidentiality seriously. We are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.

All staff are required to undertake regular information governance training. The training ensures that staff are aware of their information governance responsibilities and follow best practice guidelines ensuring the necessary safeguards and appropriate use of person-identifiable and confidential information.

Under the NHS Confidentiality Code of Conduct, all our staff are also required to protect your information, and inform you of how your information will be used. This includes, in most circumstances, allowing you to decide if and how your information can be shared.

Everyone working for the NHS is subject to the common law duty of confidentiality.  Information provided in confidence will only be used for the purposes advised and consented to by the service user, unless it is required or permitted by the law.

North West London DPO Service: infogovernance@nhs.net                                                               North West London DPC: Mohital Haque

Information Governance Lead: Dr A Lemar                                                        Caldicott Guardian: Dr G Dale

 

 Your data matters

You can choose whether your confidential patient information is used for research and planning. To find out more visit: nhs.uk/your-nhs-data-matters or click to download the data information sheet below.

Data Opt Out.pdf