We do not use general email for patient communication because it is not a safe or reliable way to contact the practice.
Email presents several risks:
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Not monitored continuously – Emails may not be seen promptly, which could delay urgent matters.
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Patient safety risk – We cannot guarantee timely review, triage or clinical oversight of information sent by email.
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Confidentiality concerns – Standard email is not a secure clinical communication system and may put sensitive information at risk.
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Misrouting or incomplete information – Emails can be sent to the wrong address or lack the details needed to action your request safely.
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No integration with your medical record – Emails do not automatically link to your clinical record, which increases the risk of important information being missed.
To keep patients safe and ensure enquiries are handled correctly, we use structured and monitored communication routes such as:
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Our online consultation system
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The NHS App
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Telephone contact with reception
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Written correspondence where appropriate
These systems allow us to triage requests appropriately, maintain confidentiality, and ensure information is recorded accurately in your medical record.
Thank you for helping us keep communication safe and effective.