Configure Appointment Details

Appointments System

Every doctor has a certain number of appointments each week that are available for booking in advance. You can book doctor appointments online or by calling the surgery on 01895 822944. We will try to book you an appointment with your preferred doctor, but this may not be possible on that day, in which case we will offer you an appointment with another doctor. Our appointments are all for 10 minutes. If you have multiple or complex problems you may need a further appointment.

Call the surgery to book all other types of appointments, including Practice Nurse appointments, Health checks, COPD, Asthma, Diabetes, Travel, Vaccinations, Child immunisation and Cervical smears.

Emergency Appointments

For emergency appointments call the surgery as early in the day as possible. We are open from 08:30 am for calls. These appointments are for patients who have a true medical emergency and need to be seen that day. For emergency appointments you will need to see the doctor on duty, which might not be your preferred doctor. If you have requested an emergency appointment, you may be offered a telephone consultation in the first instance. If the doctor feels that you need to be seen in person after speaking with you on the telephone, you will be seen that day.

Telephone Consultations

As an alternative to an appointment you may be offered a telephone consultation. These appointments are for problems that could be dealt with over the phone. For this reason it is important that you tell the receptionist what the problem is. They are bound by the same rules of confidentiality as the doctors and medical staff.

Telephone consultations can only be booked on the day and do book up very quickly so please call the surgery in the morning.

Minor Ailments and Local Pharmacies

We are part of a Minor Ailments Scheme in conjunction with The Malthouse and The Harefield Pharmacies. The pharmacists are able to issue medication for a range of minor ailments.

The receptionist will give you a voucher number to be presented at either of the local pharmacies. If you do not normally pay for your prescriptions your medication is given free of charge.

Cancellations & Reminders

Keep it or cancel it – Don’t waste it

There is one very important request we have for all our patients.

If you have a booked appointment and you can’t make that appointment – please cancel it.

Those non-attendance appointments could all be used to see other patients who require medical attention. Instead they are wasted.

No-one gets any benefit from an appointment where the patient doesn’t arrive.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter when you see your Doctor please notify the receptionist when booking the appointment.  We have limited access to interpreters but with notice we can usually arrange for an interpreter to telephone in during your appointment.

Extended Practice Opening Hours

The Practice offers additional appointments outside these hours on Tuesday mornings from 7am. There is at least one Saturday morning surgery a month. Emergency appointments cannot be booked during this time.

Evening and Weekend Appointments Now Available:

Please note that the Extended Access Hub is open throughout the Bank Holiday weekend

We are pleased to advise that there are now appointments with GPs and nurses available to book outside of the standard GP practice opening hours (after 6.30pm and on Saturdays and Sundays).  Ask at reception for availability.  Location details are as shown below:

Eastcote Health Centre Hub, Abbotsbury Gardens, Pinner Middlesex, HA5 1TG:

Weekdays: 6.30pm to 8pm

Saturdays/Sundays: 12.00-4pm

Clover HUB at HESA Primary Care Centre, 52 Station Road, Hayes, UB3 4DD

Weekdays: 6.30pm to 8pm

Saturdays: 4pm-9pm, Sunday: 8-12pm

Uxbridge Health Centre Hub, George Street, Uxbridge, Middlesex

Weekdays: 6.30pm-8pm

Saturdays: 8am-12.00, Sunday 4-8pm.

Home Visits

Home visits are for patients who are too ill or infirm to come to the surgery.

If you would like to request a home visit, please telephone the surgery on 01895 822944 before 11am and give the receptionist as much information as you can to help the doctor assess the urgency and reason for the visit request.